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FAQ

Frequently Asked Questions

Read the Frightland COVID-19 Policies & Procedures!

NO Alcohol – NO Smoking – NO Hitting / Touching of ghouls / props –
NO Disorderly conduct  – NO Profanity  – NO Standing or reaching out of the hay wagon at any time – NO Flashlights – NO Cell phone use while in attractions – NO Cameras

NO REFUNDS FOR ANY REASON

SURVEILLANCE CAMERAS ARE IN USE

Please read the warning before attending our haunted attractions.  You must understand the type of environment our attractions offer before entering our haunted houses, hayrides or walks. This is for your own safety!  We do not know the health conditions of any of our guests so we require all guests to read and understand all warnings before you enter.  Frightland requires all guests to follow all rules, regulations, and to understand that you enter at your own risk.  Please read all rules listed below.

DO NOT ENTER if you have Asthma or any type of breathing conditions, if you are prone to seizures, heart conditions, pregnant or claustrophobic.

WARNING! Read Before Entering Any of our Attractions!

Frightland reserves the right to refuse admission to anyone.  You will experience intense audio, lighting, extreme low visibility, strobe lights, fog, odors, damp or wet conditions, moving floors, special effects, sudden actions, you may get touched or wet, and an overall physically demanding environment.  You SHOULD NOT enter Frightland if you suffer from asthma, heart conditions, are pregnant, prone to seizures, claustrophobic, physical ailments, respiratory problems, or any other type of medical problem.

DO NOT ENTER the attraction if you are intoxicated.  It is not recommended for anyone wearing any form of cast, medical brace, using crutches, or have any type of physical limitations.  DO NOT enter if you are taking medication or using drugs of any type.  You WILL NOT be admitted if any of these conditions are noticed by our staff.

DO NOT smoke, run, eat, or drink inside the attractions.  Additionally, there is no touching of the ghouls, customers, or props.  No video or photography may be taken.  You will not be admitted and asked to leave the property if any rules are not followed.

THERE ARE NO REFUNDS!  ENTER AT YOUR OWN RISK!

Q - How will Frightland operate in 2020?

A – Frightland Haunted Attractions has significantly different procedures and policies this year due to COVID-19. Click here to read how Frightland will operate this season.

Q - What is Frightland doing for COVID-19 Safety?

A – Frightland Haunted Attractions worked in conjunction with Delaware Department of Health to ensure we exceed the recommended safety procedures. Click here to read how Frightland will operate this season.

Q - What time does Frightland close?

A – For 2020, we have timed ticketing slots available. These are at 7:00pm, 8:00pm and 9:00pm. You will choose a date and time and arrive at that time. If you arrive early you will be sent back to your car until your scheduled ticket time. Frightland is unable to accept people outside of their timed ticket slot.

Q - What is the best time to arrive?

A – We highly recommend pre-purchasing your ticket online this season as we are operating at reduced capacity due to COVID-19. Our tickets will sell out, so pre-purchasing your ticket guarantees your admittance. You will arrive at your ticketed time frame. We are unable to allow anyone through security before or after their ticketed time slot.

Q - What time does Frightland open?

A – Frightland gates will open at 6:30. You should arrive at Frightland at the time slot you purchased your ticket for. We are unable to allow anyone in before their ticketed time, and you will be sent back to your car until then.

Q - How does the VIP Frightpass work?

A – There is no VIP FrightPass for the 2020 season.

Q - Is there security at Frightland?

A – Yes. On most  nights, the Delaware State Police are on site and in uniform.  In addition, every evening Frightland has an outside security force that checks each person into the park and patrols the areas. Frightland has a ZERO tolerance rate for trouble makers. Trouble makers and their guests will be ejected from Frightland without a refund. We want everyone to have a safe and fun time! For this reason we do not allow backpacks, packages, coolers, purses, etc.

Q – Does it cost anything to park?

A – Yes. There is a $5 parking fee of which 100% goes directly to The Leukemia Research Foundation of Delaware.

Q - Are the attractions open if it rains?

A – Frightland is open rain or shine as long as we can safely operate. The outdoor attractions and amusement rides may be closed due to severe inclement weather. Attraction lines are tented but lightning and heavy rain may close all attractions. You may check our website or social media for the latest closure updates. There are no refunds if we close due to inclement weather but your tickets will be honored on any remaining night of the season. Closing due to bad weather will be at the discretion of the staff at Frightland.

Q - How long does it take to go through everything?

A – Plan on spending at least 90 minutes with us.  On our busy nights, it could take up to 4 hours.  The closer it gets to Halloween, the lines get longer and the wait times become longer.

Q – If we do not make it through all the attractions in one night, can we come back another night?

A – Yes, the unused portion of your ticket is valid any night we are open during that season. The ticket must be intact and not be defaced or torn. The ride bracelets are only valid on the night the ticket was purchased.

Q- Can we ride only the hayride?

A – Yes, however the ticket price will remain the same. If you are only interested in the hayride, just make the wagon rider aware. At the end of the hayride, remain on the wagon and you will be brought back up front. There is no half ticket this year,  so the price remains the same.

Q - How do I get to Ravenwood Cemetery, Fear and Ghost Town?

A – Due to nature of our world famous haunted attractions being spread out across 150 acres, some attractions are too far away from the main midway to safely allow our guests to walk to. For this reason, we have designed Ravenwood Cemetery, Fear and Ghost Town to be accessible from the Horror Hayride. Once the Hayride attraction is finished, the wagon will drop you off at Ravenwood Cemetery. After finishing Ravenwood Cemetery, you will walk to Fear. Finally, once you are done Fear you will walk to Zombie Ghost Town.

Q - Do you offer group discounts?

A-  Potentially, e-mail us with your group size and requested date.

Q - Do you take charge cards?

A – Yes, Frightland’s ticket booth and gift shop accept MasterCard or Visa cards. Please note, there are no refunds for any reason.

Q - Is there a dress code?

A – Frightland is a working farm. Do not wear your best clothes or heels to impress the ghouls… they like you just the way you are! There may be mud, water, loose stones, holes in the ground, uneven walkways and other related elements…

Sneakers or boots are the best footwear for the farm environment. If you get cold, you can purchase t-shirts or hoodies in The Little Shop of Horror gift shop. Be sure to dress appropriately for both the weather and the farm environment.

We do not allow theatrical masks, costumes or theatrical makeup.

Q - Is Frightland scary?

A – Frightland is intended to be both scary and fun! We love to make you scream and have a good time. We have been named a Top 10 Scariest Haunted Attraction in the country by numerous national outlets including Travel Channel and Forbes. We
DO NOT recommend Frightland for children under 14, which is the reason why there is no children’s ticket.

Q - Can I bring my kids?

A – We recommend that children be 14 years old or older, but this is ultimately up to you. It really depends upon each individual child as no one knows your child as you do. We have kids as young as 8 that are fine, and we have adults that can’t make it through. You as a parent must make the judgment call. Keep in mind, there are no refunds if your child is unable to continue through Frightland.

We are a haunted attraction, equivalent to a Rated R movie. For this reason, we do not offer a child’s ticket.

Q - What is the children's price?

A – As we are a haunted attraction park, Frightland DOES NOT offer children’s tickets. We do not encourage children under 14 to visit the haunted attraction. Our ticket price is the same for everyone regardless of age.

Q – Can I drop my teenagers off?

A – Frightland recommends that all kids have chaperones.  It is recommended for children 14 and older. A parent or legal guardian will have to sign a waiver for a minor to enter Frightland. If you wish to drop your teenager off you may do so at the entrance gate.  Before you reach the parking donation site, make a left into the field closest to RT 13. Please be aware that we do not have security at the front gate and that they will have to walk with traffic to the security gates.  You do have the option of paying the parking fee and dropping them off closer to the security gates.  After dropping them off, you will able to turn around to leave Frightland.  Not including wait time, it can take up to 4 hours to complete all 8 haunted attractions.  We do not have a set closing time.

Q - Is there food available?

Due to COVID-19, our concessions or rides will not be on site for this season.

A – There are multiple concession stands throughout the amusement midway area where you can purchase anything from drinks, to meals, sides and snacks. Outside food or drinks are not permitted.

Q - Are there things I am not permitted to bring to Frightland?

A – Yes, our security officers do a metal detector scan on each guest as they are entering the park.

The following items are NOT permitted at Frightland: weapons of any kind, alcohol beverages, outside food or beverages, flashlights, or pets.  No bags of any kind are permitted – back packs, purses, diaper bags, etc should be left in your car.  If there is a medical need, a clear bag may be brought in and inspected by security.  Customers may wear costumes that do not cover the head or face; however they are NOT permitted to have their face disguised by a mask or makeup. Cameras are not permitted. Strollers are only permitted in the midway area.  No strollers are permitted in the haunted attractions.

Q - How can I get an answer to a question not answered here?

A – If you have a question that was not answered here, contact us via email at a [email protected]. We will get back to you as soon as possible.

Q - How can I leave feedback, comments, and suggestions regarding Frightland?

A – Send us your comments via email at [email protected]

For more information contact Frightland at  [email protected]

Q - What is your refund policy?

A – There are no refunds for any reason. In the unlikely event that we are closed due to extreme weather, e-mail us to reschedule your visit.

Q - I am with the Press / Media and need information for a piece on Frightland. Who do I contact?

A – For Media / Press inquiries including press releases, photos, review opportunities, events, Frightland assets and more, contact Marketing at [email protected]

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